Return shipping

Right of withdrawal: Stay in control of your order!

In Switzerland you have the right to withdraw from this contract within 30 days of receipt of the goods. In order to always be able to offer you the best possible price, we ask you to cover the return shipping costs yourself. If we generally covered the return costs, we would have to increase the prices of our products.

We only offer free returns in the event of damaged or incorrectly delivered goods.

Returning is so easy:

  1. Log in to our website with your registered email address.
  2. Go to your order and submit a return request.
  3. We will then send you a return label by email.
    • Costs for parcel label: CHF 8.50
    • Costs for letter label: CHF 2.00

Alternatively, you can also send the return directly to the following address:

empath,

Dufourstrasse 1,

Lenzburg, Switzerland

Important: Please write your name or order number clearly visible on the outside of the package or enclose a piece of paper with this information.

After receiving the returned goods, we will immediately refund you the purchase price.