Return shipping
Right of withdrawal: Keep control of your order!
In Switzerland, you have the right to withdraw from this contract within 15 days of receiving the goods. In order to always offer you the best possible price, we ask you to cover the return shipping costs yourself. If we were to cover return shipping costs, we would have to increase the prices of our products.
We only offer free returns in the case of damaged or incorrectly delivered goods.Returning an item is that easy:
- Log in to our website with your registered email address.
- Go to your order and submit a return request.
- We will then send you a return label by email.
- Cost for parcel label: CHF 8.90
- Cost for letter label: CHF 2.00
Alternatively , you can send the return directly to the following address:
empathy,
Dufourstrasse 1,
Lenzburg, Switzerland
Important: Please write your name or order number clearly on the outside of the package or enclose a note with this information.
After receiving the returned goods, we will immediately refund the purchase price.