Return shipping

Right of withdrawal: Keep control of your order!

In Switzerland, you have the right to withdraw from this contract within 15 days of receiving the goods. In order to always be able to offer you the best possible price, we ask you to cover the costs of returning the goods yourself. If we were to generally cover the return costs, we would have to increase the prices of our products.

We only grant free returns in the case of damaged or incorrectly delivered goods.

This is how easy it is to return an item:

  1. Log in to our website with your registered email address.
  2. Go to your order and submit a return request.
  3. We will then send you a return label by email.
    • Cost for parcel label: CHF 8.90
    • Cost for letter label: CHF 2.00

Alternatively , you can send the return directly to the following address:

empathy,

Dufourstrasse 1,

Lenzburg, Switzerland

Important: Please write your name or order number clearly on the outside of the package or enclose a note with this information.

After receiving the returned goods, we will immediately refund the purchase price.