FAQs
- SHIPPING & DELIVERY
- Can I pick up my delivery?
Unfortunately, this isn't possible. Our automated warehouse doesn't allow for self-pickup.
- How much are the shipping costs?
In Switzerland and Liechtenstein, the flat shipping fee is CHF 8.90 – your order will arrive in 2-3 days !
- Free delivery on Saturday?
Orders placed on Saturday will be processed on Monday, with normal shipping time.
- What is the estimated delivery time?
Your order will be processed the same day and delivery will take a maximum of 1 to 3 days.
- My order is delayed?
We're doing our best, but minor errors and various factors may cause minor delays. Don't worry, our support team is available to assist you.
- My package is missing?
If your package goes missing, please notify us immediately by email at info@empathee.ch. We will initiate an investigation with the carrier, and you can also check with your neighbors.
- PRODUCT INFORMATION
- I received a damaged or defective product?
We apologize and ask that you contact us promptly by email to info@empathee.ch with photos, order number, and details. We will resolve the issue as quickly as possible.
- My product is missing from my order?
Please contact our support team via email at info@emthee.ch. We will do our best to deliver the missing item, if available.
- I received the wrong product?
Please contact us immediately by email at info@empathee.ch. We will do our best to ship the correct product if it is still in stock.
- The product is different from the one on the website?
If you have any doubts, please contact us at info@empathee.ch. We are available to provide you with the best possible advice.