FAQs

- SHIPPING


- Can I pick up my delivery?


Unfortunately, this is not possible. Our automated warehouse does not allow for self-collection.



- How much are the shipping costs?


Shipping costs are free within Switzerland!



- Free delivery on Saturday?


Orders placed on Saturday will be processed on Monday, with normal shipping time.

- What is the estimated delivery time?


Your order will be processed the same day and delivery will take a maximum of 1 to 3 days.



- My order is delayed?


We do our best, however small errors and various factors may cause minor delays. Don't worry, our support team is available to assist you.



- My package is missing?


If your package goes missing, please inform us immediately by email at info@empathee.ch. We will initiate an investigation with the carrier, while you can also ask your neighbors.

- PRODUCT INFORMATION

- I received a damaged or faulty product?
We apologize and ask you to report this as soon as possible by email to info@empathee.ch with photos, order number and details. We will solve the problem as quickly as possible.



- My product is missing from my order?


Contact our support team via email info@emthee.ch. We will do our best to deliver the missing item if available.



- I received the wrong product?


Contact us immediately by email info@empathee.ch. We will do our best to send the correct product if it is still in stock.



- The product is different than on the website?


Contact us at info@empathee.ch if you have any doubts. We are at your disposal to advise you in the best possible way.



With empathee.ch your shopping experience will be worry-free and convenient. If you have any further questions, we are always available to help!